Orders and Returns
Our Commitment to Our Customers
We are committed to having you receive the product you order from us in a timely manner, in the quantity you ordered, and in undamaged condition.
All orders are shipped direct from the factory. Factory direct orders from Code 3 are typically shipped within 5 to 10 business days. Larger specialty items such as consoles, partitions, cabinets, K9 & prisoner inserts typically have a 4 to 6 week lead time. The majority of our products are shipped via UPS Ground, however, 10-8 Emergency Vehicle Service reserves the right to ship via other carriers when feasible. Larger specialty items will be shipped via carrier.
We offer standard free shipping everyday on U.S. orders over $49 when shipping to the lower 48 states. This free shipping offer excludes Alaska and Hawaii, P.O. Box or APO/FPO/DPO and International orders. Orders under $49 ship for only $9.99 to most destinations within the contiguous United States (excluding Hawaii and Alaska).
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You can return a product for up to 30 days from the date you purchased it. Any product you return must have a return authorization number, be in the same condition you received it and in the original packaging. A 15% restocking fee will apply.
A return request authorization number must be obtained at firstname.lastname@example.org before product may be returned. No credit will be extended without a proper authorization number.
Undamaged product returned to our location with proper authorization will be credited to the charge card used to purchase your product. You should expect to receive your refund within 1-2 weeks of giving your package to the return shipper. Once your product is received by us, we will process your credit within 1 to 2 business days. Custom items such as lightbars, K9 inserts, prisoner inserts and cabinets are not returnable.
If items are used, have damage, are missing parts, or they are not in the original packaging, additional fees by apply.
This Website is hosted on a secure server. Information used to order product from this website will not be maintained, sold, or used in any manor except for processing your order.
Restrictions of Sale
Product sold by 10-8 Emergency Vehicle Service through this website should only be used or installed by those authorized to do so in a manner as intended. Laws vary from state to state concerning warning lights and other products listed for sale on this site. By purchasing product from this site, you agree to use you purchase in a legal manner according to the laws of the state in which you reside.